Medical Business Process Outsourcing Services
Doctors, nurses, and even health insurance teams have a lot to do. They have to take care of people, but they also have tons of office work—like filling out forms, sending bills, checking codes, and keeping records neat. That’s a lot to juggle! And if one little thing goes wrong, like a wrong code or missing paper, it can mess things up and slow down the money coming in.
That’s where we come in! When you let us help with these office jobs (called non-clinical tasks), your team can spend more time helping patients feel better. We’re a trusted BPO (Business Process Outsourcing) team, and we follow strong safety rules like HIPAA to keep health info private.
Here’s how we help
- We make billing and claims faster
- We help you get your money quicker
- We keep patient info safe and secure
- You get more time to care for your patients
- We reduce mistakes so you won’t get in trouble with rules
- We help your work grow without needing to hire lots of new people or spend big on equipment
Our Healthcare BPO Service Offerings
With over 10 years of experience and a skilled team of experts, we’ve got what it takes to help you manage your healthcare processes smoothly and efficiently. Here’s a rundown of the key services we offer:
Medical Data Entry & Processing
We handle everything from patient demographics to medical history and billing details. Our experts ensure accurate data entry from various sources into electronic health records (EHR), using techniques like data cleansing .
Medical Coding (CPT and ICD-9)
Proper coding means faster reimbursements. We use standard coding systems like CPT and ICD-9 to ensure that all medical records are correctly coded. If there’s an issue with incorrect codes, we fix them to ensure data integrity.
Medical Records Indexing
We organize patient records to make them easy to find and access. Whether by date, alphabet, or number, we create a streamlined database that makes record retrieval a breeze.
Medical Invoice Processing
Managing invoices is crucial for smooth financial operations. We verify invoice details, match them with the corresponding services, and ensure timely payment processing while staying compliant with regulations.
Insurance Claim Processing
We manage the full lifecycle of insurance claims, from capturing details to evaluating claims based on guidelines. For hospitals, we ensure claims are verified before submission, and for insurers, we check .
Claims Denial Management
Dealing with denied claims can be frustrating. Our team quickly identifies the causes—whether errors or missing documents—and works to resolve them so you can get your claims approved faster.
Payment Posting
Our team makes sure that payments from patients and insurance companies are accurately recorded in your system. We verify payment details against corresponding invoices to prevent discrepancies.
Charge Entry
We handle the entry of charges for medical services, procedures, and treatments into your billing system. Our goal is to reduce claim rejections and errors, making your financial processes more efficient.
Virtual Assistant Support
For businesses with high volumes of tasks, a dedicated virtual assistant can handle remote jobs like scheduling, answering patient questions, transcribing records, and providing administrative support. Think of them as an extra pair of hands for your team.
Non-Voice Customer Support
We offer 24/7 email support to handle inquiries from patients, insurance payers, and vendors. Our team can also step in to help with escalated issues from AI chatbots, ensuring your patients and partners always get the assistance they need.
Our Workflow
- Chat with our experts to discuss your project needs.
- Test our services with a sample task.
- We’ll help you pick the right pricing plan based on your project’s size and complexity.
- Sign a confidentiality agreement (NDA) to kick off the project securely.
- Share your data safely with our team.
- Stay updated with regular communication via Skype, Slack, Teams, or Google Meet.
Why Do Brands Trust Us for Healthcare Business Process Outsourcing?
Compliant
We’re a HIPAA-certified medical BPO, ensuring all your data is handled with the highest level of security and privacy.
Top-Rated
Recognized as a top IT firm by Clutch & Gartner, we’re known for delivering exceptional services.
Technology-Driven
We use AI, cloud solutions, and automation to make processes more efficient and effective.
Resources
Our agile, skilled workforce is ready to scale and meet your project needs.
Processes
We follow standardized processes at the CMMI-3 level, ensuring quality at every step.
Security
With ISO certifications, NDAs, firewalls, and encryption, your data is always protected.
FAQs (Questions People Ask A Lot)
It means letting trained helpers from outside your hospital or clinic do office jobs like billing, coding, and data entry so doctors and nurses can spend more time helping patients.
Yes! We take care of the whole process—making sure the claim is filled out right, sent on time, and if something goes wrong, we help fix it fast.
Absolutely! We follow strong rules like HIPAA and use things like firewalls and encryption to keep all health info super safe.
Our virtual helpers can do things like book visits, answer emails, type up notes, and help with office work—all online!
Yes, we give you a small test run so you can see how we work before starting a full project.
Nice Words from Happy Clients
I used to spend too much time on bills and paperwork. Now Magic Info handles it all, and I can focus on my patients!
Dr. Kavita M. They fixed our claim delays and got payments moving fast. Their team is sharp, quick, and always polite.
Jason R. Our records were a mess. They cleaned it up, sorted it, and now we find what we need in seconds. So easy!
Meera L. 
